New House of Commons Investigation Into HS2

In November 2015, the Parliamentary Ombudsman published its Report of an investigation into a complaint about HS2 Ltd. The investigation looked at HS2 Ltd’s communication and engagement with a particular group of residents, including how it had handled complaints. It found that “overall HS2 Ltd’s actions fell below the reasonable standards we would expect, so much so that they constituted maladministration.” The report made several recommendations about the steps HS2 Ltd should take to improve its service.

The House of Commons Public Administration and Constitutional Affairs Committee has decided to conduct a short inquiry on these issues and has invited people to submit written evidence on:

  • The quality and content of the Ombudsman’s report
  • The quality of HS2 Ltd’s communication and engagement with residents who may be affected by HS2
  • The way in which HS2 Ltd deals with complaints about its engagement with residents
  • Ways in which HS2 Ltd could improve its communication and engagement with residents who may be affected by HS2
  • Ways in which HS2 Ltd could improve its complaint handling procedures

Submissions should be sent online via the inquiry page by Thursday 11 February 2016. You can click here to get to the Committee’s webpage which has more details including the page for submitting comments. 

If you have engaged with HS2 Ltd and feel strongly about the experience, please let the Committee know.

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